TengaHub offers two delivery options:
Orders are delivered directly to the customer's provided address.
Delivery charges vary based on destination, package size, weight, and shipping requirements.
Customers may collect their orders from designated TengaHub collection points.
Current collection point:
Amtec Building, 12th Avenue and R Mugabe,
Bulawayo, Zimbabwe
Collection fees, where applicable, will be displayed during checkout.
Customers are encouraged to use the TengaHub order tracking system to monitor the progress of their shipments.
Tracking updates may include:
Order received
Procurement in progress
Product collected
In transit
Customs processing
Arrived in Zimbabwe
Ready for collection
Delivered
All delivery times displayed by TengaHub are estimates only.
While TengaHub strives to deliver products as quickly as possible, delivery times may be affected by factors beyond our control, including:
Supplier processing times;
Border delays;
Customs inspections;
Import regulations;
Public holidays;
Transport disruptions;
Government restrictions;
Force majeure events.
Accordingly, TengaHub cannot guarantee specific delivery dates.
Customers acknowledge that certain products may be restricted, regulated, or prohibited from entering Zimbabwe.
It is the customer's responsibility to ensure that ordered products comply with Zimbabwean import laws and regulations.
TengaHub shall not be liable where:
Products are detained by customs authorities;
Products are confiscated by customs authorities;
Additional duties, taxes, permits, or fees are required;
Import restrictions prevent delivery.
Where customs intervention is required, the customer may be required to:
Visit the customs office;
Pay applicable duties and taxes;
Provide supporting documentation;
Collect the product directly from customs.
Although TengaHub will continue to assist customers in resolving customs-related issues, TengaHub cannot guarantee customs clearance.
To protect customers and prevent fraud, all collections require presentation of the official TengaHub Order Collection Code issued to the recipient.
Orders will only be released upon successful verification of the collection code.
Additional identification may be requested where necessary.
Customers will be notified when their orders are ready for collection.
Orders remaining uncollected for more than fourteen (14) days after notification may incur storage charges.
Any storage charges must be settled before the order can be released to the customer.
Customers should inspect their orders immediately upon collection or delivery.
Any damage believed to have occurred while the product was under TengaHub's control must be reported within forty-eight (48) hours of receipt.
Failure to report transit damage within this period may affect eligibility for compensation.
Website: www.tengahub.co.zw
Email: sales@tengahub.co.zw
WhatsApp Support: +27 73 975 3147
