TengaHub acts solely as a procurement and logistics intermediary.
All product information displayed on the platform, including but not limited to:
Product descriptions
Product specifications
Product images
Product reviews
Product ratings
Product pricing
is supplied by the respective vendor or supplier.
TengaHub does not independently verify the accuracy of such information and therefore customers are encouraged to perform their own due diligence before placing an order.
Products displayed on the platform are subject to supplier availability.
In the event that a product becomes unavailable after an order has been placed, TengaHub may:
Cancel the order and provide a refund for amounts paid;
Offer an alternative product where available; or
Seek customer instructions before proceeding.
The total amount payable consists of:
Supplier product price;
TengaHub service fee;
Delivery or collection charges;
TengaHub's service fee is charged separately from the supplier's product price.
Customers acknowledge that products are sourced from independent third-party suppliers selected by the customer.
As TengaHub does not manufacture, inspect, modify, or resell products, TengaHub shall not be liable for:
Manufacturing defects;
Product quality issues;
Incorrect product specifications supplied by vendors;
Product performance issues;
Supplier warranty disputes.
Any warranty provided shall be subject to the supplier's own warranty policies and terms.
Due to the nature of cross-border procurement, TengaHub generally does not accept returns or process refunds for:
Change of mind purchases;
Product dissatisfaction;
Product defects originating from the manufacturer;
Incorrect product selection by the customer.
Refunds or compensation may only be considered where:
TengaHub procured the wrong product;
The product was damaged while under the care of TengaHub;
TengaHub failed to deliver the product due to its own negligence.
Customers are responsible for:
Reviewing product specifications before purchase;
Confirming compatibility and suitability of products;
Understanding supplier policies;
Ensuring products comply with Zimbabwean import regulations.
By placing an order, customers acknowledge that TengaHub is acting solely as a procurement and logistics service provider.
TengaHub works with and sources products from various independent third-party suppliers, retailers, manufacturers, distributors, and online marketplaces located in different countries.
These suppliers are independent businesses and are not employees, agents, partners, joint venture partners, representatives, subsidiaries, or affiliates of TengaHub.
TengaHub does not own, control, manage, supervise, or direct the operations of any supplier listed or referenced on the Platform.
The inclusion of any supplier, product, review, rating, image, description, or advertisement on the Platform shall not be construed as:
An endorsement by TengaHub;
A guarantee of product quality;
A guarantee of supplier reliability;
A guarantee of supplier performance;
A warranty of authenticity;
A certification of supplier compliance with applicable laws.
Customers acknowledge that any transaction facilitated through TengaHub ultimately involves products sourced from independent third-party suppliers selected by the customer.
Accordingly, TengaHub shall not be liable for any losses, damages, claims, expenses, or disputes arising from:
Supplier misconduct;
Supplier insolvency;
Supplier fraud;
Counterfeit products;
Product quality issues;
Manufacturing defects;
Incorrect product information;
Product warranty claims;
Supplier delivery failures;
Supplier refusal to honor warranties or guarantees.
Any claims relating to the manufacture, authenticity, safety, legality, quality, or performance of products shall remain the responsibility of the original supplier or manufacturer.
While TengaHub may, at its sole discretion, assist customers in communicating with suppliers regarding complaints or disputes, TengaHub shall not be obligated to mediate, arbitrate, compensate, refund, replace, or otherwise resolve disputes arising between customers and suppliers.
Customers acknowledge that TengaHub's role is limited to providing procurement, logistics, shipment coordination, tracking, delivery, and related support services.
By placing an order through the Platform, customers expressly acknowledge and accept that TengaHub acts solely as an intermediary and procurement agent and does not assume the legal responsibilities of a seller, manufacturer, distributor, importer of record, or supplier of the products purchased.
